ThankYourFam Privacy Policy
ThankYourFam is run by PREP Technologies, 30A Kamla Nagar, Agra, Uttar Pradesh 282005, India ("we", "us"). This policy explains what we collect from fans who enter giveaways ("entrants"), from creators who subscribe, and from visitors, and what we do with it. Short version: we collect what it takes to run a giveaway and ship a gift, the creator sees their entrants' name and email, we never sell data, and you can ask us to delete yours at any time.
1. What we collect
Entrants (everyone who enters a giveaway)
- First name and email address.
- Your confirmation that you are 18 or older and a US resident, with the time you gave it.
- Whether you ticked the optional box to get emails from the creator, with the time.
- Bonus entry details you give us: your X or Instagram handle, that you visited the creator's YouTube channel, and your referral link activity.
- Technical data: IP address, browser type, and the time of entry. We use these to stop duplicate and bot entries.
Winners (only if you are drawn)
- Full name, US shipping address, phone number for the carrier, and size or colour choices.
- Your choice on whether we may announce your first name, last initial, and state.
- Any photo or comment you choose to send after delivery.
Creators (subscribers)
- Name, email, password hash, channel name and URL, social handles, logo and brand colours, chosen time zone.
- Billing details: our payment processor Razorpay holds your card. We store only a token, the card's last four digits, and your invoices.
- Support emails you send us.
Visitors
- Basic usage analytics (pages viewed, approximate region, device type) and error reports. We use a cookie-free analytics setup where possible. We do not run advertising trackers.
2. Why we use it
- To run the giveaway: confirm your entry, count entries, run the draw, publish the draw record, and contact the winner.
- To deliver the prize: produce and ship the gift to the winner.
- To give the creator their audience: see section 3.
- To bill creators and provide the service.
- To prevent fraud and enforce the Official Rules.
- To meet legal duties, such as keeping giveaway records and tax records.
- To improve the product, using aggregate numbers only.
We never sell personal data and never share it with advertisers.
3. Who sees entrant data
- ThankYourFam. We process every entry and hold the data.
- The creator you entered for. They can see and export the first name, email, entry count, and opt-in status of their confirmed entrants. They do not see your address, phone, IP, or handles. They may add you to their own email list only if you ticked the optional opt-in box. If you did not, they may use your details only to run and verify that giveaway. Once exported, the creator is responsible for the data under US law, and their own privacy practices apply.
- Nobody else, apart from the service providers in section 5 and the public draw record in section 6.
4. Emails you will get
If you enter: a confirmation link, a result notice when the draw runs, and at most one "entries close soon" reminder if you have not used your referral link. These are about the giveaway you entered, and you will get them whether or not you opted in to anything. Every one carries our postal address and a way to stop further giveaway reminders.
If you opt in to the creator's emails: emails from that creator about new videos and future giveaways. Unsubscribe any time with the link in each email. Unsubscribing from the creator does not affect messages about a giveaway you have already entered.
If you win: your winner notice, claim reminder, production update, tracking, and a delivery check-in.
If you are a creator: account, billing, and giveaway operations emails, plus occasional product updates you can turn off.
We follow CAN-SPAM for all email: accurate sender, honest subject lines, a working unsubscribe honoured within 10 business days, and a physical address in every marketing message.
5. Service providers
We use a small number of providers who process data only on our instructions.
| Provider | What they do | Data | Where |
|---|---|---|---|
| Supabase | Database and hosting | All account and entry data | United States |
| Vercel | Website hosting | Technical data for page requests | United States |
| Resend | Sends our emails | Email addresses, names, email content | United States |
| Printful (backup: Printify) | Makes and ships the gift | Winner's name, address, phone, and the creator's logo only | United States |
| Razorpay | Payment processing | Creator card and billing details | India |
| PostHog, Sentry | Usage analytics and error reports | Technical data, no entry details | United States |
The creator's logo goes to the print partner. Entrant emails never do.
6. Public draw records
For every draw we publish a record at thankyourfam.com/creator-slug/draws/month so anyone can check the result. It includes the random value, the count of entries, and each entry as an anonymous hash of the email address. Your email cannot be recovered from the hash. The winner appears as first name, last initial, and state unless they opt out on the claim form. Backup winners appear as hashes only.
7. How long we keep it
| Data | Kept for |
|---|---|
| Unconfirmed entries | 30 days, then deleted |
| Confirmed entries and draw records | 3 years after the draw, for dispute and record-keeping, then deleted |
| Winner's address and phone | 90 days after delivery, then deleted (the print partner keeps its own order records) |
| Creator account data | While the account is open, then 30 days for export, then deleted |
| Invoices and payment records | 8 years, as Indian tax and company law require |
| Opt-in and consent logs | As long as the related entry or list exists |
8. Your choices and rights
Whatever state you live in, you can:
- ask what we hold about you,
- ask us to correct it,
- ask us to delete it (we may keep what the Official Rules, tax, or legal duties require, such as a draw record where you were the winner),
- unsubscribe from any marketing email,
- object to how we use your data.
Email hello@thankyourfam.com from the address you entered with. We answer within 30 days and may ask you to confirm your identity. We will never charge for this or treat you differently for asking.
If you asked a creator to delete you and they do not, tell us; we will remove you from their ThankYourFam export and remind them of their duties.
California residents. We are below the thresholds that make the CCPA apply to us, but we honour the same rights anyway: access, deletion, correction, and the right to know what we collect and share. We do not sell or "share" personal information for advertising.
9. Children
Our giveaways and service are for adults. You must be 18 or older to enter or subscribe. We do not knowingly collect data from anyone under 18, and we delete any entry we learn is from a minor. If you believe a child has given us data, email hello@thankyourfam.com.
10. Where your data lives
We are an Indian company. Our systems are hosted in the United States, where entrants live, and our team accesses them from India. Payment data for creators is processed in India by Razorpay. By using the service you understand that your data is handled in both countries under this policy.
11. Security
Data is encrypted in transit and at rest with our hosting provider. Access inside the team is limited to what the job needs and is logged. Email addresses in public records are hashed. Creators get only their own entrants. We will tell affected people without undue delay if a breach puts their data at risk.
12. Cookies
Giveaway pages set only the cookies needed to keep your session and remember your referral link. Creators' dashboards set a login cookie. We do not use advertising cookies.
13. Changes
We may update this policy. Material changes are posted here with a new effective date, and creators are emailed. Entrants in an open giveaway stay under the version linked from that giveaway's rules.
14. Contact
ThankYourFam, operated by PREP Technologies, 30A Kamla Nagar, Agra, Uttar Pradesh 282005, India. hello@thankyourfam.com.