Refund and cancellation policy
Effective 13 October 2026. Part of our Creator Terms.
Who pays and for what
ThankYourFam is a monthly subscription for creators. The subscription covers the hosted giveaway page, the official rules, the random draw, one creator-branded gift and its shipping to the winner in the US. Fans never pay anything. Entry is free and no purchase is necessary.
Free first month
Every new subscription starts with a free month. You add a card at sign-up and we charge nothing for 30 days. Cancel before the free month ends and you pay nothing.
Billing
After the free month we charge your card on the same date each month, in US dollars, at the price shown when you signed up. If prices change, we give you 30 days' notice by email first.
Cancelling
Cancel any time from your dashboard. Cancellation takes effect at the end of the month you have already paid for. The giveaway that is open when you cancel still runs to the end: the winner is drawn and the gift ships, because we promised your fans. Your entrant export stays available for 30 days after your subscription ends.
Refunds
- We do not refund partial months once a cycle has started, because the gift and shipping for that cycle are already committed.
- If we fail to run the draw or ship the gift for a cycle you paid for, and it is our fault, we refund that month in full.
- If a charge was made in error, email us within 14 days and we refund it.
Refunds go back to the card that paid. They usually appear within 5 to 10 business days depending on your bank.
Card problems
If a renewal charge fails we tell you by email and retry twice over the next six days. Your page stays up and any open giveaway still completes. If payment still fails after the third try, your page pauses until a payment goes through.
Contact
Email hello@thankyourfam.com. We reply within two business days.