Shipping and fulfilment policy
Effective 13 October 2026.
What ships
Each monthly giveaway has one physical gift, printed with the creator's logo, such as a tee, mug, sticker sheet, hat or tote. The creator chooses the item. The approximate retail value is always under $50 and is stated in the official rules for that giveaway.
Who receives it
The gift goes to the winner drawn at the end of the giveaway, free of charge. The winner confirms a US shipping address within 72 hours of being notified. We ship to street addresses and PO Boxes in the 50 US states and Washington DC. We do not ship outside the US.
How it is made and sent
Gifts are printed on demand by our US print partner after the winner confirms their address. Production usually takes 2 to 5 business days. Delivery by standard US shipping usually takes another 3 to 6 business days. The winner gets a tracking link by email when the parcel ships.
Sizes and colours
Where a gift comes in sizes or colours, the winner picks on the claim form. One exchange for a different size is offered per gift where our print partner allows it.
Lost or damaged parcels
If a parcel arrives damaged or does not arrive within 30 days of shipping, the winner emails us and we reprint and resend at no cost.
Creators do not receive shipments
Creators pay a subscription for the service. Nothing is shipped to the creator. See the refund and cancellation policy for subscription terms.
Contact
Email hello@thankyourfam.com with the giveaway name and your tracking number.